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How do I add an email address to my safe sender list?
How do I add an email address to my safe sender list?

Set up your email client to deliver important notifications to your inbox

Product Team avatar
Written by Product Team
Updated over 6 months ago

Email clients (such as Outlook, Gmail, Yahoo, and others) filter incoming messages into spam or junk folders to keep unwanted and suspicious mail out of inboxes. Unfortunately, these filters sometimes also move legitimate messages into the wrong folder.

To avoid missing important order notifications from the InfoTrack system, please take the following steps to add certain email addresses to a "safe sender" list.

Important addresses to add to safe lists

Both InfoTrack and court technology systems may send emails for invoices, order updates, and account settings information. Here are the emails that should be included in your "safe sender" list.

Source

Email address

InfoTrack (transactional and billing emails)

Court technology vendors in California

Court technology vendor in Florida

Court technology vendor in Illinois

Court technology vendor in Indiana

Court technology vendor in Maryland

Court technology vendor in New York

Court technology vendor in Texas

How to add contacts to safe lists in common email clients

Most email clients provide a "safe sender" option for trusted contacts in the address book.

To add a trusted contact in some of the most popular email clients, make sure every member of your firm takes the following steps.

Email client

Add an address to your safe sender list

Recover from the Junk folder

1. Select the email to open it
2. Hover over the From address
3. Click the down arrow and select Add to contacts

1. Select the email
2. Click Move to inbox

1. Select the email to open it
2. Click the From address
3. Click the down arrow
4. Click Create New Contact > Done

1. Select the email
2. Click the down arrow
3. Select Mark as Not Junk

1. Select the email to open it
2. Click the From address
3. Select Add Contact
4. Enter the first and last name
5. Click Add Contact

1. Select the email to open it
2. Click OK to mark as not spam

1. Select the email to open it
2. Hover over the From address
3. Select Add to Contacts

1. Select the email to open it
2. Click Report not spam

1. Select the email to open it
2. On the Message tab, select Junk > Never Block Sender

1. Select the email to open it
2. On the Message tab, select Report Message > Not Junk

1. Select the email to open it
2. Hover over the From address
3. Select Add to Contacts then Save

1. Select the email to open it
2. Then click Not Spam

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