Below are the steps to assist a customer who is running into an error that can be fixed by clearing their browser cookies (most commonly experienced when using SignIT).

The following steps are for the Chrome browser, but other browsers will have fairly similiar steps.

Start by having the customer open up the settings for Chrome and then have them navigate to the ‘Privacy and Security’ tab.

Next, have the customer select ‘Clear browsing data’.

Note that Chrome will default to the ‘Last Hour,’ so if the customer has been experiencing the issue for an extended period of time, you may want to advise them to extend the 'Time Range' to a longer period. Alternatively, if they do clear cookies for the ‘Last Hour’ and the issue persists I recommend again they extend the 'Time Range' before escalating the issue.

Last step is to have the customer click on ‘Clear data’ and then attempt their order again to ensure the error does not persist.