A Smokeball customer is trying to open InfoTrack to do a filing, but they keep getting an error that reads, “A matter number is required to perform searches. Please close and reopen your matter to allocate." How do they proceed?
This error will present when the Smokeball matter reference exceeds 49 characters.
The customer will need to shorten the matter reference from within Smokeball matter to 49 characters or less and then try opening InfoTrack again.