Customers often ask as to why their filing document(s) did not push back their CMS matter. This article is how to identify if the order was placed from the wrong matter.
Start by copy-and-pasting the Retailer Reference on the order and then copy and paste the Retailer Reference from an older order on that matter (if available).
Example
Matter Reference: 2022037
Order ID: 1531071
Retailer Reference:
SMK_7915018a-d378-405b-8c84-30dfd87c1c65_8790024f-b771-4dfa-b154-b51fe786d041_Matter_e2aade7d-4019-457e-a044-70066ef76039_0909b53f-ced6-41a6-9170-3404f7784077
and
Order ID: 1494091
Retailer Reference:
SMK_7915018a-d378-405b-8c84-30dfd87c1c65_8790024f-b771-4dfa-b154-b51fe786d041_Matter_e2aade7d-4019-457e-a044-70066ef76039_9662b640-fbd5-431f-ab96-f0bab18c58c7
Because the bold italicized part of the reference match, we know they submitted these two orders from the same matter.
If we then look at another matter for this customer and the Retailer Reference we can identify that the matter text is completely different to the above two examples this indicates the order was indeed placed under a different matter reference.
Retailer Reference:
SMK_7915018a-d378-405b-8c84-30dfd87c1c65_8790024f-b771-4dfa-b154-b51fe786d041_Matter_ac3bcce0-3f83-488d-938f-310d84257298_69ebc227-c776-49e9-8a71-95e83c55b4f5